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Privacy Policy

Introduction

Welcome to Supavec (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website (https://www.supavec.com), and related services (collectively, the “Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our services
  • Contact our support team
  • Subscribe to our newsletter
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Job title and company name
  • Account credentials
  • Payment information

Usage Data

We automatically collect certain information when you visit, use, or navigate our Service. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Referring URLs
  • Other diagnostic data

Data From Files You Upload

When you upload files to our Service:

  • We process and store the content of your files to provide RAG (Retrieval-Augmented Generation) services
  • We generate and store embeddings created from your file content
  • We maintain records of file metadata (filename, upload date, size, etc.)

How We Use Your Information

We use your information for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process transactions and handle payments
  • Respond to your inquiries and provide customer support
  • Send administrative information and updates about our Service
  • Send marketing and promotional communications (with your consent)
  • Monitor usage patterns and analyze trends
  • Protect against malicious, deceptive, or illegal activity
  • Debug and fix issues with our Service
  • Comply with legal obligations

Data Retention

We store your personal information and uploaded files for as long as your account is active or as needed to provide you with our Service. We may retain certain information as required by law or for legitimate business purposes.

You can request deletion of your account and associated data at any time by contacting us at hello@supavec.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Sharing Your Information

Service Providers

We may share your information with third-party vendors, service providers, and other partners who work on our behalf to help us provide and improve our Service. These parties are obligated to keep your information confidential and secure.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information for other purposes with your consent.

Third-Party Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

Data Processing Subprocessors

We use the following subprocessors to help provide our Service:

  • Supabase: For database hosting and storage
  • Upstash: For rate limiting and queue management
  • OpenAI: For generating embeddings and AI responses
  • PostHog: For analytics
  • Loops: For customer engagement and email communications
  • Stripe: For payment processing

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct inaccurate or incomplete information
  • The right to delete your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at hello@supavec.com.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). Please contact us for more information about your California privacy rights.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Thank you for trusting Supavec with your data.